Delivery Information

 
Next Day Delivery
FREE* drop-off service delivering next day (Mon-Fri) between 8am and 6pm. Order by 8am to receive the next day. Please Note: Christmas shipping dates. There will be no deliveries of items over 20kgs from 20th December till 3rd January. We apologise for any inconvenience caused. 

Flexi Day Delivery
FREE* drop-off service delivering on a day of your choice (Mon-Fri) between 8am and 6pm. Email us directly after purchase / add a note to your order with your chosen delivery date.

This following information is here to help answer any delivery related questions. Please read all aspects carefully before contacting our team as your question should be listed below. You can also find postage options to non UK mainland addresses below in the 'How much does it cost' section.

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All of our products have free next day delivery included to all UK Mainland addresses. Unfortunately due to increased costs incurred by the courier we cannot extend this offer to the following postcodes:

BT - IV - KW - PA - PH - HS - ZE - IM - KA - AB - GY - JE - All isles off the UK

However we may be able to arrange an alternative service to these postcodes either by delivering the item to a local store for collection, sending the item via a specific courier, or for larger items, an increased postage cost. One of our staff members will contact you once your order has been placed to arrange this alternative service with you.

For Mainland UK, on items that are exceptionally large such as 6/8 Gun Cabinets, Garden Swing Chairs etc, then if our local owned van does not cover your area there maybe a pallet surcharge. We will contact you to make you aware of this after the order has been placed. You can choose to cancel your order if this charge is deemed too high.

All orders will be processed at 8am. If you've purchased before 8am then your order will be sent out on that day for delivery on the following working day. Any orders placed after 8am will be processed the next day.

Once your order has been dispatched we will email you with a notification. Your delivery will arrive between 8am and 6pm the following working day, although this is not a guaranteed next day service.

Please see the table below for our delivery timetables. Deliveries will be made to an external ground floor kerbside location at your chosen address and a signature will be required upon delivery.

 Day Purchased Time Purchased Delivery Date
Monday Midnight - 8am Tuesday
Monday 8am - Midnight Wednesday
Tuesday Midnight - 8am Wednesday
Tuesday 8am - Midnight Thursday
Wednesday Midnight - 8am Thursday
Wednesday 8am - Midnight Friday
Thursday Midnight - 8am Friday
Thursday 8am - Midnight Monday
Friday Midnight - 8am Monday
Friday 8am - Monday 8am Tuesday

Once your order has been shipped we will email you with a notification. A tracking number and a link to the couriers website will be emailed to you or if you provided your mobile number, a text message will be sent to your mobile with the same information. This is usually sent directly from the courier either late the night before or first thing on the morning of the delivery.

Once you have been sent the tracking number you'll be able to log onto the couriers website, a list of options will be available such as track your item, re-arrange delivery, leave with a neighbour, leave in a safe place and if your item has been sent with DPD or UPS you'll even have the option for it to be delivered to a local store for collection at a convenient time.

If for some reason you're not in when the delivery driver has arrived, don't worry. Our courier will leave a card at the delivery address confirming they have tried to deliver. Follow the instructions on the card to rearrange delivery or to collect your item(s) from the courier depot. The driver will do this 3 times and after the 3rd attempt the item will be returned to our warehouse.

Remember when we first ship your item you'll get a notification with several options for delivery, if you know you're going to be out when the driver attempts delivery please use one of the options available to re-arrange the delivery for a more convenient time.

Our products are all shapes, weights and sizes so we use a wide range of couriers to suit. You'll be notified by the courier before delivery so you'll know who to expect.

Yes. All deliveries require a signature on delivery. Unless you've pre-arranged with the courier to leave the item in a safe place / with a neighbour. This will be your responsibility should you choose this option.

Delivery will usually take place between 9am and 6pm. On the majority of our products, you'll get a text message indicating a one-hour delivery window.

We can deliver your order to any address, such as your work address, but we will require your billing address during the order process.

Please contact us within 24 hours so we can arrange a suitable alternative for you.

If you would like to have items sent to separate addresses, please complete a separate order for each address. Or for bulk orders please contact us.